Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. Select the option that best fits the issue you are experiencing and click Next. Select Outlook when prompted with Which app are you have problems with and choose one of the following options: Outlook Outlook on the web Outlook for a Mac Click Next. If you have extra questions about this answer, please click "Comment". Open the Microsoft Support and Recovery Assistant application. If the answer is helpful, please click "Accept Answer" and kindly upvote it. Please kindly understand that this forum does not support uploading log files for analysis, but you can copy some contents of the log (such as error code) to this post.
In addition, I noticed that you have collected Outlook related logs. Please run Windows Update to make sure that you have the latest updates for Outlook and other desktop applications. On the other hand, as I know, If your Outlook client software or Windows operating system software is out of date, you might have problems with connecting to Outlook. Some Office 365 users can sometimes not connect to Exchange.ĭo you mean that you can't connect when adding an account in Outlook 365? Or is the connection broken while Outlook 365 is running?Ĭonsidering it's a sporadic problem, it's suggested that you could try to use the Microsoft Support and Recovery Assistant, which works by running tests to figure out what's wrong and offers the best solution for the identified problem.
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